Better Direct LLC's goal is to effectively provide the right IBM and Lenovo products to our
customers. We give our customers the dedicated service and technical expertise they need to
effectively manage their IT systems, and rely on them to spread the word about the level of
personalized attention we provide.
We pride ourselves in our ability to change our support and services in accordance with
customer needs and expectations.
Our objectives:
Our purpose is to improve the effectiveness, efficiency, and buying experience of our
customers.
customers. We give our customers the dedicated service and technical expertise they need to
effectively manage their IT systems, and rely on them to spread the word about the level of
personalized attention we provide.
We pride ourselves in our ability to change our support and services in accordance with
customer needs and expectations.
Our objectives:
- Expand the customer base of IBM and Lenovo.
- Understand our customer's needs, history, and expectations.
- Show how IBM and Lenovo can better meet their needs and expectations.
- Develop an execution plan for the customer that meets/exceeds their requirements.
- Validate all pricing and parts with the customer.
- Compare and evaluate proposed solution with other solutions.
- Alert the customer to potential changes as soon as they are known.
- Use the resources and processes of IBM and Lenovo to better ensure customer
satisfaction. - Provide order status once a day to customer or more often as needed.
- Ensure that any invoice issues are addressed in a timely manner.
- Keep our customers updated on relevant technology changes.
Our purpose is to improve the effectiveness, efficiency, and buying experience of our
customers.
About Better Direct:
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| (866) 921-3858 |
| An IBM and Lenovo Solution Provider |
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